1. Scope

These Terms and Conditions apply to all contracts between Quavon UG (haftungsbeschränkt), Langbehnstraße 39, 83022 Rosenheim, Germany, registered with the commercial register of Amtsgericht Traunstein under HRB 35427 (the “Provider”), and its customers for services in web development, software solutions, user accounts with support ticket systems, contact forms, and other digital services.

Deviating terms of the customer shall not be recognised unless the Provider expressly agrees to them in writing.

2. Conclusion of contract

The presentation of services on the website does not constitute a legally binding offer but a non-binding invitation for the customer to submit an offer.

A contract is concluded when the Provider accepts the customer’s offer. Acceptance may be given in writing, by email, or by starting to perform the service.

3. Services of the provider

The Provider offers, among other things, the following services:

Development of websites and web applications
Integration of user accounts with registration, login, and 2FA
Support ticket systems and messaging
Provision and maintenance of contact forms
Analysis and evaluation via privacy-friendly analytics tools such as Rybbit

The specific scope of services results from the respective offer or contract.

4. Customer obligations to cooperate

The customer is obliged to perform all cooperation required for fulfilment of the contract in due time and to provide the Provider with all information necessary for execution.

5. User account

When using services requiring registration, the customer must provide correct and complete information. Access data must be kept confidential and protected against third-party access.

The Provider is entitled to block or delete user accounts in cases of violations or misuse.

6. Remuneration and payment terms

The amount of remuneration is determined by the respective offer. All prices are exclusive of statutory VAT.

Unless otherwise agreed, payment is due within 14 days of invoicing without deduction.

7. Availability and maintenance

The Provider strives for high availability of the services. However, planned or unplanned maintenance work may occur. There is no entitlement to uninterrupted availability.

8. Liability

The Provider is only liable for damages resulting from intentional misconduct or gross negligence. In cases of slight negligence, liability exists only for breaches of essential contractual obligations.

9. Data protection

The Provider processes personal data exclusively within the framework of applicable data protection laws. Further information can be found in the privacy policy.

10. Final provisions

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for all disputes is Rosenheim, provided the customer is a merchant.

Should individual provisions of these terms be invalid, the validity of the remaining provisions shall remain unaffected.